ShippingAll orders will be processed between 8am and 4pm Monday to Friday excluding public holidays. Orders will be shipped at a flat rate no matter how big or small your order is.
SHIPPING WITHIN AUSTRALIA (regular timing)
- Regular post 2 to 5 days = $8
- Express Post 1 to 2 days = $13
- FREE SHIPPING on all Australian orders over $50
INTERNATIONAL SHIPPING (regular timing)
- New Zealand 5-10 days = $20
- World 10-15 days = $28
Return PolicyYou may return items within 10 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within 2 weeks of giving your package to the return shipper, however, in many cases you will receive a refund much earlier. This time period includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.